Sisters Gift Shop Blog
is about us, what we are doing, where we find the information we use at the store. This includes loans, grants and trends. We will also be post events that are happening in the gift store and in our surrounding area.
Sisters Gift Shop
Old - 576 East Mission Road, #B San Marcos CA 92069
New - 1028 West El Norte Parkway Escondido CA 92026
760 736 3126
http://sistersgiftshop.bravehost.com
By Bone, Kerry
Crohn's disease is a chronic autoimmune disease of unknown cause, characterized by inflammation of the gut wall triggered by an attack from the immune system. The immune system, which normally attacks invading viruses or bacteria, is somehow stimulated to attack the body's own tissue (in this case, the gut wall). A recent survey found there has been no change in the results from conventional treatment for Crohn's (such as drugs) in the past 40 years.1 But there is hope. Recent medical research has identified several important factors that might trigger or feed the inflammation in Crohn's disease. In my experience, when herbs and dietary change are used to control or neutralize these factors, the inflammation is more or less alleviated.
There seems to be a genetic cause to Crohn's disease. The genetic defect linked to Crohn's disease actually gives us an insight into its cause. The defect is in a gene that encodes the protein known as CARD 15.2 CARD 15 is involved in recognizing and activating the immune response to bacteria. So, a poor immune response to gut microbes could be a key piece in the jigsaw puzzle. This highlights a common misunderstanding about autoimmune disease. It's not due to a strong immune system that is too powerful. In fact, autoimmune disease, as illustrated above, most likely results when there is some weakness in the immune system. Under-responsiveness in one part of the immune system might lead to an excessive response in another part.
Johne's disease, which occurs in cattle, is very similar to Crohn's disease. The main difference is that the cause of Johne's disease is known: a close relative of the bacterium that causes tuberculosis. This is known as Mycobacterium avium subspecies paratuberculosis or MAP for short. In 1984, a group of Italian researchers began a major scientific controversy when they found MAP in the intestinal tissue of patients with Crohn's disease.3 The implication was that, like Johne's disease, Crohn's disease also was caused by the presence of this micro-organism in the gut. Now, more than 20 years later, the evidence implicating MAP in Crohn's disease is strong.4 One factor behind this proof is the use of sophisticated gene techniques to find MAP, which are similar to those used by crime labs to identify victims or criminals.
Where does the MAP in humans come from? It seems it originates from consuming the milk from cows infected with Johne's disease. Pasteurization may not kill this organism, and this has led British food authorities to advise dairy farmers not to release the milk from infected cows into the human food supply.
The amount of MAP found in Crohn's disease patients is not high, so whether the inflammation is directly caused by the bacterium or by the body's excessive immune response to its presence is not clear. But what is clear is that some respected medical authorities are now suggesting that eliminating MAP might improve the disease.5
Other gut bacteria such as E. coli have been implicated in Crohn's and may contribute to the chronic disease process.6 A leaky gut probably enables the breakdown products of such bacteria to enter the general circulation, further stirring up the immune system.7
Crohn's Disease and Diet
It might seem obvious that diet could be an important factor in Crohn's disease, since it is after all a chronic inflammation of the digestive tract. This is backed up by the well-known observation that Crohn's patients placed on an elemental diet (food broken down into its basic components such as amino acids, sugars, vitamins, etc) improve substantially.8 Clinical studies using elimination diets found that symptomatic improvement resulted when patients were placed on diets free of gluten, dairy products and yeast.9
The yeast aspect is particularly fascinating. Several studies have found that Crohn's disease patients have antibodies in their blood directed towards baker's or brewer's yeast (Saccharomyces cerevisiae).10 In fact, these antibodies are so characteristic their presence is now used as a diagnostic test for Crohn's.11 While some scientists think this association is of no consequence, others feel removal of yeast from the diet could be beneficial.12
Herbs for Crohn's Disease
One of the key herbs for Crohn's disease is the Ayurvedic herb known as boswellia. The safety and efficacy of a boswellia extract was compared against mesalazine for the treatment of 102 patients with active Crohn's disease in an eight-week randomized, double- blind study.13 Mesalazine is a synthetic drug used as the standard anti-inflammatory treatment in Crohn's disease. The primary clinical outcome measured was the change in the Crohn's Disease Activity Index. After therapy with Boswellia extract (3.6 g per day), the average index was reduced by 90, compared to a reduction of only 53 for the mesalazine group (4.5 g per day).
Other herbs useful for Crohn's disease include garlic, golden seal and some essential oils (oregano and anise) to reduce pathogenic bacteria in the gut such as MAP. Either fresh, crushed garlic cloves or garlic powder product can be used. The latter mimics in the digestive tract what happens when you crush a fresh clove. In my practice, I use a bowel flora-rebuilding protocol which is based around these herbs.
The final herb I would recommend is echinacea - a good-quality product made from the root and high in alkylamides. I know this is controversial, but I have found this herb to be very beneficial in Crohn's disease. Remember that the genetics suggest Crohn's disease sufferers have poor immunity against gut pathogens such as MAP.
Finally, a key aspect of therapy is to follow a strict diet. The diet should be, at the very least, diary- and yeast-free, but other food intolerances also might need to be identified and dealt with.
Case History
"Anne," a 39-year-old woman, suffered from Crohn's disease for 24 years. Lately (past 2.5 years), it was out of control. Anne had a stricture two inches from the rectum which made it difficult to control her bowel motions. Her main symptom was almost continuous diarrhea. Other symptoms included mouth ulcers, occasional high temperatures and chronically blocked sinuses. Conventional medications at the time of the first consultation were mesalazine 1,500 mg/day, oral prednisone (tapering off) and prednisone enemas daily. The enemas were needed because of the stricture and helped to control her bowel motions.
Anne was placed on the following nutritional and herbal protocol:
* Golden seal (1,500 mg per day) and slippery elm powder on a regular basis (she could not tolerate garlic);
* Tablets containing Echinacea angustifolia root (600 mg) and Echinacea purpurea root (675 mg), three per day;
* Tablets containing boswellia (1,200 mg), turmeric (2,000 mg), celery (1,000 mg) and ginger (300 mg), four per day; and
* A dairy- and yeast-free diet.
After five month's treatment there was great symptomatic improvement. Anne had one relatively normal bowel motion per day. There were no mouth ulcers and the high temperatures had gone. Anne still was on her conventional medications, but the enemas were being tapered off and the prednisone was stopped.
After three years of treatment, this patient has no symptoms. Her only conventional medication is 1,000 mg/day mesalazine. Anne has been transformed from semi-invalid status to a lively outgoing person, full of energy and life.
Editor's Note: For a complete list of references, go to www.nutritional wellness.com.
By Kerry Bone, BSc (hons.), Dip. Phyto
Bio
Kerry Bone is a practicing herbalist; co-founder and head of research and development at MediHerb; and principal of the Australian College of Phytotherapy. Kerry also is the author of several books, including Principles and Practice of Phytotherapy and The Essential Guide to Herbal Safety.
Source: Dynamic Chiropractic
May is Older Americans Month. And while there are just a couple more days left in the month, as far as I'm concerned, people age 65 or better are worth honoring every day.
If you or someone you care about is in this age group, the information in USA.gov's Senior Citizens' Resources section can help make your life--and your loved one's--a little easier.
As time goes by, everybody thinks more about health. The Health for Seniors section is full of great resources to help in understanding Medicare's prescription drug coverage plan; dealing with changes in sleeping habits as you get older; and recognizing and managing depression. You can also use the drug interaction lookup page to find out how your medications, food and alcohol affect one another.
Money's important--especially when you’re on a fixed income. The Money and Taxes for Seniors section can help you with everything from creating or updating your will and estate plan to checking to see if, as a Social Security recipient, you're entitled to an economic stimulus payment this year.
Most people want to stay in their homes as long as possible as they age. See the Housing for Seniors section to find out how to make safety and other lifestyle modifications and to learn how to prevent falls around the house.
Seniors are common targets for scams. The Consumer Protection for Seniors section links to important resources like the Consumer Action Website to help you avoid getting swindled and learn how to fight for your rights as a consumer, and the Administration on Aging's Elder Rights and Resources page to help with legal assistance and advice.
Use the Education, Jobs and Volunteering for Seniors section to find out how using your years of experience and wisdom can help change your community or the world as you volunteer locally with Senior Corps, internationally with the Peace Corps or as you work for a company that values mature workers.
And if you're helping a senior family member or friend, use the Caregivers' Resources section to find out about respite and home health care agency options. Learn about providing long distance caregiving and getting support for yourself as you care for your loved one.
As a senior or a caregiver, what are some of the best resources you’ve found online to make your life easier?
A telling sign of overconsumption can be seen in the now booming pawnshop business.
Carin Dillingham handed over her watch to the pawnbrokers at Society Hill Loan as if she were giving up one of her bones.Flea Market Boom
The 30-year-old bookkeeper stood pregnant, broke and sad under rows of pawned guitars hanging like curing hams from the ceiling of the ragged South Street shop. She got a $20 loan for her $200 Bulova, a gift from the Harley-Davidson Co., where she used to work.
"It feels so weird," said Dillingham, accompanied by her fiance, Pat Lapetina, 35, an unemployed ironworker doing painting jobs on the side. The couple recently moved to South Philadelphia from Florida to build a life.
"I worked hard for this watch. I'm middle-class, not poor. I can't believe I have to do this to buy gas."
"People are cleaning out their houses of gold, silver, whatever, to get money just to fill their cars with gas," said Nat Leonard, 51, whose grandfather opened Society Hill in 1929. "People are pawning out like crazy." "I've got business owners coming in to pawn things just to make their payrolls," Leonard said, incredulous. "I've never seen that before."
"Upper-income people are in pawnshops nowadays, needing money right away to meet payments," said Bill Stull, chairman of the department of economics at Temple University's Fox School of Business and Management.
"We are in an economy in which many people are living right at the margins, even middle- and upper-income people. They have little savings, they've borrowed so much, their credit-card bills are high, and their house values are going down."
Over at Carver W. Reed & Co., a pawnshop at 10th and Sansom Streets since Lincoln was president, more and more higher-echelon people are filing in, owner Tod Gordon said.
"The upper middle class is feeling the crunch like never before," he said. "They're bringing in diamonds and gold to pay for margin calls on stocks. There's a feeling of despair.
And the shop is holding 30 guitars, worth $170,000, that a Grammy Award-winning Philadelphia musician owned. "He bought a bunch of properties right when everything in the economy was hitting the fan," Leonard said. "I feel awful about it. I don't want to sell his stuff out."
Of course, as always, things are worse at the bottom of the ladder.
"I'm seeing people extending their loans, unable to pay back their $100 loans for diapers, food, medicine," said Bob Sink, owner of JR Auto Tags & Pawnshop in Bristol Township.
"These folks are making $10 an hour or whatever working at Home Depot and can't cut down on expenses any more," Sink said. "So they borrow against a gold chain or a new tool. The economy is really hurting them."
Also stung are young people, hitting pawnshops in unprecedented numbers.
"We never saw so many people in here 30 and younger," Society Hill associate Damien Robinson said. He spoke as a 22-year-old Neumann College graduate walked out with a $75 loan on her Dell laptop computer. "What are young people going to do for rent now that apartments are so expensive?"
The for-sale listings on the online hub Craigslist come with plaintive notices, like the one from the teenager in Georgia who said her mother lost her job and pleaded, "Please buy anything you can to help out."A Tank Of Gas, Then What?
Or the seller in Milwaukee who wrote in one post of needing to pay bills — and put a diamond engagement ring up for bids to do it.
Struggling with mounting debt and rising prices, faced with the toughest economic times since the early 1990s, Americans are selling prized possessions online and at flea markets at alarming rates.
To meet higher gas, food and prescription drug bills, they are selling off grandmother's dishes and their own belongings. Some of the household purging has been extremely painful — families forced to part with heirlooms.
"This is not about downsizing. It's about needing gas money," said Nancy Baughman, founder of eBizAuctions, an online auction service she runs out of her garage in Raleigh, N.C. One former affluent customer is now unemployed and had to unload Hermes leather jackets and Versace jeans and silk shirts.
At Craigslist, which has become a kind of online flea market for the world, the number of for-sale listings has soared 70 percent since last July. In March, the number of listings more than doubled to almost 15 million from the year-ago period.
Craigslist CEO Jeff Buckmaster acknowledged the increasing popularity of selling all sort of items on the Web, but said the rate of growth is "moving above the usual trend line." He said he was amazed at the desperate tone in some ads.
Christine Hadley, a 53-year-old registered nurse from Reading, Pa., says she used to be "a clotheshorse," splurging on pricey Dooney & Bourke handbags. But her live-in boyfriend left last year, and she has had trouble finding a job.
Piles of unpaid bills forced her to sell more than 80 items, including the handbags, which went for more than $1,000 on a site called AuctionPal.com. Now, except for some artwork and threadbare furniture, her house is looking sparse.
"I need the money for essentials — to pay my bills and to eat," Hadley said.
For LiveDeal.com, a classifieds and business directory site, for-sale listings for January through March rose 10 percent from the previous year.
"We can definitely detect economic stress on the part of the consumer," said John Raven, the site's chief operating officer.
On Craigslist, Buckmaster said, three of the four fastest-growing for-sale categories are tied to gas — recreational vehicles like campers and trailers, cars and trucks, and boats.
Donations to the Salvation Army were down 20 percent in the January-to-March period. George Hood, the charity's national community relations and development secretary, said that was probably partly because people were selling their belongings instead.
Focusing on products and not the market: I've seen stores slowly stagnate because the owner stubbornly hangs on to a product or product line, even though the market has passed them by. You're in business to make a profit, not to sell a particular widget. Don't become married to your products. A word of caution is appropriate here: You shouldn't arbitrarily dump a product line because of seasonal or occasional setbacks. There are ways to update your product lines without ditching them entirely. For example, if you run a gift shop that carries home decor products, you need to update your product offerings regularly to stay in step with changing decorating styles.
Small retailers cannot effectively compete with big-box retailers and the internet on many standard over-the-counter products like small appliances and electronics and should concentrate instead on more individualized products and services. You can offer more personal service and more choices on custom-made and one-of-a-kind products, such as lamps, rugs, furniture, and locally produced merchandise.
The other major sin in this category is failing to treat all customers with courtesy and respect. I'm constantly amazed at the treatment customers receive from retail employees. Things as basic as not greeting customers when they enter the store, offering help in merchandise selection, and ignorance about the store policies and stock are commonplace occurrences. This ain't rocket science! Train your employees--and yourself--on the basics of customer courtesy and service.
Although avoiding these five fatal mistakes won't ensure retailing success, committing them will surely bring you closer to the brink of failure. There are so many risks and pitfalls in today's rapidly changing marketplace, it makes sense to increase your odds of success by avoiding them.
By Ronald L. Bond http://www.entrepreneur.com/management/operations/article193340.html
Today, she is being sued for $16,711 by a Southfield "sub-prime" auto loan company although the vehicle, which had sat unused in her driveway for years, was stolen and left burnt-beyond-use in Muskegon Township in 2006.
"I knew I spent too much for it when I bought it," said Bruce. "But I had just gotten a job in Grand Rapids and I needed transportation. I had bad credit so I knew it wasn't going to be cheap, but I didn't have a choice. I couldn't take the (MATS) bus to my job in Grand Rapids.
"But to pay $16,000 for a car that was five years old at the time and had more than 100,000 miles on it doesn't seem fair."
Such is the plight of the working poor who, because of lack of wages and good credit, are forced to work with those in the so-called "poverty business." Needing a quick fix, they often spiral deeper and deeper into debt.
From pawn shops to rent-to-own outlets to pay-day advance companies and urban corner stores with high-priced groceries, the "poverty business" is flourishing in the country and throughout West Michigan as the economy worsens and gas prices rise.
The Muskegon area has at least nine cash-advance outlets, four rent-to-own stores and four pawn shops that profit from charging high prices, fees or interest rates on the backs of people who have nowhere else to turn.
"People are in desperate situations when they walk in the doors of these businesses," said Tim Burgess, executive director of the Neighborhood Improvement Association, which works with low-income homebuyers in Muskegon.
"Some of what is done is legal and legit but evil," Burgess said. "They know they are taking advantage of those that are in need of real help."
BusinessWeek magazine in a story last year on the "poverty business" reported that payday lending companies have grown from 300 in the early 1990s to more than 25,000 today, with five of them major corporations traded on the New York Stock Exchange or NASDAQ. The "alternative financial services" sector, which services people with no credit or bad credit, represents more than $250 billion a year in loans, the magazine reported.
The question begs: Are businesses such as Golddiggers pawn shop on East Laketon or J.D. Byrider -- the national sub-prime auto king with an outlet in Muskegon -- serving the working poor who need quick access to cash, goods or cars or are they "preying" on their financial desperation?
It depends on who you talk to.
The woman who brought in a "mother's ring" to be pawned at Golddiggers on Monday was thankful for the $8 she received, though store owner Adam Pollock explained he couldn't pay more.
"I'll take it," said the woman, who asked not to be identified. "I need gas for my car."
When people take goods to a pawn shop, they are putting an item up for collateral for a cash loan and given so many days to recover the item at a stiff interest rate -- 35 percent at Golddiggers. Some just want the cash and never return to pick up their pawned items.
But Pollock said he is providing a service -- "I'm helping people get money so they can buy gas to go to work. You couldn't go to a bank and get a small loan of $100."
Pollock said it is a myth that people like him are getting rich at the expense of the poor. He said he gave $116,000 in loans last year, but after paying rent, his two employees -- who he pays $10 or $11 an hour -- had a better income than he.
Pay big, or do without
Mandisa Bruce, who also was housing her brother and his son, bought the Oldsmobile at MD Auto Sales, 5710 Holton with a "sub-prime" auto loan that was eventually sold to Automotive Credit Corp. of Southfield, Mich. Automotive Credit has been in the sub-prime auto loan business since 1992, purchasing loan contracts from independent dealers for "consumers with limited or challenged credit histories who are unable to obtain financing from traditional sources," according to the company Web site.
The loan agreement was for $10,350 after Bruce put $1,500 down on the five-year-old car. The 36-month loan had a 25 percent interest rate -- the legal limit under Michigan's usury laws -- for a monthly payment of $411.51.
That interest rate is typical for many local people seeking transportation, said MD Auto Manager Nick Davis.
"Due to the economy, our customer's credit is getting worse and worse," Davis said. "(Interest) rates go up when you have credit problems. It's like trying to get low insurance rates with two (drunk driving charges)."
For many low-income auto buyers, the option is to pay 25 percent interest rates or go without a car, which often is critical to keeping a job.
The poor folks' goals extend to sunset," said Dan Bonner, the managing attorney for Legal Aid of Western Michigan in Muskegon and a 25-year veteran in providing legal services to the poor. "Their judgments don't take into account the benefits of deferred decisions.
"Poor people don't have the patience ... sometimes they just can't wait," said Bonner, who has accepted Bruce's case as Automotive Credit attempts to collect. "There's a lack of impulse control. That sometimes is for survival."
Prior to seeing Bonner, Bruce -- whose car would not run anymore and who had incurred other large debts -- filed for bankruptcy. But because she missed two Grand Rapids court appearances, her case was dismissed, providing her no protection from creditors.
Bonner said that Automotive Credit left the Bruce case to linger, chalking up interest and penalties as time proceeded until finally filing suit in August of last year. Bonner wrote the Muskegon County 60th District Court: "This case seeks an amount from the defendant that exceeds (the total payoff with interest) by $2,000."
The legal aid attorney told the court in answer to Automotive Credit's complaint that Bruce surrendered the uninsured vehicle to the auto loan company at the time she filed for bankruptcy but the company did not pick it up from her house. The vehicle eventually was stolen and left as a burned-out shell in Muskegon Township.
Bruce's case is pending as dozens more mount throughout the area.
Automotive Credit has brought more than 170 similar collection cases in Muskegon County courts since 1996. Sub-prime auto loan businesses argue that high-interest rates cover the cost of bad loans that are more frequent with lower-income customers.
An endless cycle
When those in the "poverty business" go beyond the limits of Michigan law, the state's Attorney General's Office steps in on behalf of consumers through its Consumer Protection Unit, Attorney General Mike Cox told The Chronicle on a recent visit to Muskegon.
"Our mission is to look out for those who cannot look out for themselves," Cox said. "It's obviously reprehensible what some of these businesses will do. I believe in the free market but markets need to be fair."
Cox said his office has become involved in rewriting the payday loan laws and regulation of rent-to-own businesses in Michigan. But when it is outright fraud, the attorney general's office files criminal charges, Cox said.
That was the case in February when the state busted a $1.5 million food-stamp-for cash ring and brought charges against 27 people involved in eight convenience stores in Southeast Michigan. They had been giving cash to customers for food stamps at less than their value and turning them into the state for full pay.
Ripping off the vulnerable is a commonly seen by Paul Kurdziel, Assistant Principal at Muskegon High School who has been working with teen children of working poor families since graduating from Hope College in the mid-1990s. A 1992 graduate of Muskegon High School, Kurdziel is an expert on studying institutional racism.
"It is all part and parcel of the reality our kids here at Muskegon High are facing," Kurdziel said of poverty businesses. "Our students are facing what I did in high school but it is all upside down. Security, safety and shelter are so important. Their means to get it approximate mine, but it's all wrong."
Kurdziel says the sons and daughters of the working poor live in "Bizarro World" of DC Comic fame. He describes his students trying to act like their better-off suburban counterparts but coming up short. Take current fashion as an example: There are urban stores that sell "knock offs" of trendy brands and styles, cheap goods from Asia that have little lasting value, he said.
"Might they even get things at Wal-Mart?" Kurdziel asks. "They say that (Wal-Mart) is way over there. Mobility is a real issue if you don't have a car. They must go out of their way to get stuff that is right along our way."
In Bizarro World, urban students are left to buy at high-priced neighborhood corner markets, Kurdziel said. A Chronicle survey of prices found three such downtown convenience stores selling "groceries" had prices as much as 22 percent higher than Wal-Mart for 15 common items.
"The invisible hand of free markets doesn't take into account racism, sexism and ageism," Kurdziel said. "Our students are getting what they want, even if it's not what they need."
For someone struggling to get by, the lure of filling immediate needs is strong, those that counsel the working poor say.
"These people tell you what you need and what they can do to get it for you right now," Burgess said of those in poverty businesses. "The poor view some of these businesses as a solution. They would rather rob Peter to pay Paul and they will pay much more for it."
Today, Mandisa Bruce does not have a car, a home or a job. What she does have is her faith and sense of humor.
"It's as bad as ever but I can still laugh and still pray," said Bruce.
http://blog.mlive.com/chronicle/2008/04/seven_years_ago_mandisa_bruce.html
Posted by Dave Alexander The Muskegon Chronicle
If you happen to have a home warranty covering breakdowns in your air conditioning or plumbing leaks or electrical short circuits that you haven't used in a while, now may be a good time to call them up to make sure they answer the phone.
In the past few months, two home warranty companies have slipped out of business, leaving their customers out of luck with a broken appliance and out of an annual premium as well. United Home Warranty, based in Oakhurst, N.J., shut down overnight and disconnected its phones in March. U.A. Durr, a Metairie, La. warranty company closed its doors shortly after, blaming the lackluster real estate market for slumping warranty sales.
Traditionally, homeowners are first introduced to home warranties when they buy a property. It's common for a seller to throw in a warranty covering the basic home systems like plumbing, electrical and HVAC. At a cost of $350 to $700 depending on the level and length of coverage and the charge for a service call, warranties are usually considered cheap insurance for everyone in the transaction.
With homes taking longer to sell and spending more time vacant, a warranty can be a buyer's best friend. Problems can often occur when the plumbing/electrical systems are stressed with new owners after being unused for months. Facing a big repair even before you've thrown out the moving boxes can put a big damper on the new-home experience.
"Today, everyone's cash-strapped when they buy," said Jon Coile of Champion Realty in Severna Park, Md. "From a realtor's point of view, you don't want to sell someone a house and see them start having all kinds of problems with it, so the warranty makes sense."
Until fairly recently, most warranty companies marketed their contracts exclusively to realtors who made the recommendation of which warranty to buy. Other companies, such as American Home Shield, market their warranties to existing homeowners and provide services such as monthly billing. Homeowners generally have an option at the end of the annual contract to renew it.
Using a warranty is simple -- or at least it should be. Rather than calling a plumber at random when the tub refuses to drain, you call the company, which in turn calls a tradesperson they have contracted to work in your area, who then calls you to make an appointment. This works fine if you can use another tub in the house for a few days until all the calls have been made and the appointment set.
In an emergency situation, most warranty firms will work to prioritize your claim, but in some cases, such as if your air conditioning shuts down during a sweltering, state-wide heat wave, you may not have a choice but to wait it out.
Depending on your policy, the service call could range from being free to $75, and any charge beyond that is covered by the warranty company.
One troubling aspect of using a home warranty is you have no control over which contractors are used by the company. The friendly, talented electrician who fixed your ceiling fan last month may be replaced by a shady character who keeps eyeing your golf clubs as he repairs your garage door opener.
Another issue that can come up is the "replacement value" of an item. Many warranty contracts allow the company to offer, in case an item cannot be fixed, a check to you to buy a new appliance. However, there are many Better Business Bureau complaints that the amount offered will not buy a comparable appliance.
So what do you do if you've got a dispute with your home warranty company? If it's the policy you've had since you bought the home, hit them at their source. Talk to the real estate agent who sold you the property.
"In our case, we only sell the warranties of one company and we deliver them 500 or more new clients a year," said Coile. "If a past client comes to us and says the warranty is giving them problems, I'm on the phone with the warranty company the next minute. We don't want our reputation affected by their service."
If you've bought the warranty on your own and you're not satisfied, try your state consumer affairs department and department of insurance. "A good warranty company will work with you and will have a process where you can appeal to someone higher up," said Coile. "Those that don't are probably the ones that won't be around much longer."
The Better Business Bureau has issued a warning to small business owners who could fall victim to fraud schemes.
The Dayton BBB has picked up on reports of a number of scams attracting attention across the country, and the bureau is hoping a warning to Dayton-area business owners will prevent them from falling for the same Internet frauds.
BBB President and Chief Executive Officer John North said although much of the attention during the credit crunch has been focused on large companies, small businesses have been very susceptible to fraud, losing up to $26,000 each through Internet transactions.
"The Internet provides a perfect stage for fraud because bad actors in the loan industry can easily portray professional images that provide unsuspecting small business owners with a false sense of trust," North said in a news release.
The BBB identified several loan and grant offers small business owners should be aware of when looking for funding, including:
Dayton Business Journal http://www.bizjournals.com/dayton/stories/2008/04/14/daily46.html?ana=from_rss
When Diane Carr, 55, received word in February that her home-equity line of credit would be canceled, she was dumbfounded. The HELOC had been open since 2003, when she bought her Woodside, Calif. home. And Carr had never even tapped it.
"It was just a security thing," she says. No matter. In recent months, tens of thousands of homeowners like Carr have been shut off from their equity as lenders try to stem losses from subprime mortgages and other high-risk loans.
As of September, delinquencies on HELOCs were up 47% year over year, according to Economy.com; the numbers are expected to be worse in 2008. In response, Countrywide has already suspended an estimated 122,000 lines, many in high-foreclosure-rate states, and USAA has frozen or reduced some 15,000 accounts.Bank of America (BAC, Fortune 500), Chase (JPM, Fortune 500) and Citibank (C, Fortune 500), among others, are following suit.
Not all HELOCs will be frozen or downgraded, but you can be sure lenders will scrutinize every account - including yours.
Know your risk. Areas where housing prices have fallen by 10% or more are prime targets for freezes, says Susan McHan, president of Opes Advisors, a mortgage banking firm in Palo Alto, Calif. Because of new lending standards, your HELOC could also be in danger if you bought your home in the past few years with little money down.
Last year consumers could easily borrow up to 100% of a home's value through a combination of a HELOC and a first mortgage. Today you'd be lucky to get up to 90%; 60% is the max in areas hit hardest by home-price declines.
Lenders are beginning to apply the same standards to existing HELOC customers. Call your bank and ask what the loan-to-value cap is on new HELOCs. If your house debt is above that, your line could be at risk. A change in credit score or a missed payment could also flag your account. Reread your contract to see if such factors allow the lender to cut you off.
Access cash now. If your line is in jeopardy and you need the HELOC to finish a renovation, you could draw a lump sum. On the downside, you'll cut your equity; you'll owe interest now; and if prices keep falling, your loan values could top your home's value. So borrow only as much as you need and put the cash in a high-yielding savings account or CD until the bills in question come due.
Fight for a defrost. The letter from your lender should explain why the line was suspended and how to appeal. Some banks use automated processes to identify troubled markets.
To prove that your house hasn't been affected, ask a realtor to pull prices for houses sold within three miles in the past six months, ask your mortgage originator to intervene, or have your house reappraised. The latter can run $400, but if you were counting on the line, it may be worth it.
If a change in your risk profile is the cause, check your credit reports. Carr was told that her HELOC had been canceled because of a drop in her FICO score. But when she checked, it was above 800, so the lender reinstated her line.
Compromise. If your efforts fail, ask for a lower credit line instead of a total freeze. The bank may be more amenable if you hold your primary mortgage there, as that's an insurance policy of sorts.
Shop around. Not all banks have the same standards. If you have at least 10% equity, you may qualify with another lender. Search at bankrate.com, or click on the link above and to the right.
"This woman lost her house, and so did her daughter, and they gave the perpetrators $12,000, and their homes are still on the block," said Solano County District Attorney's Office investigator Sonny Ash.
It's part of a rash of kick-'em-when-they're-down schemes aimed at defrauding people desperate to save their homes, he said.
"Most of the victims we find are Hispanics with limited English." The criminals are also primarily Hispanic, he said. "It's the trust issue, and the language." They're vulnerable because of the same things that contributed to their getting into bad loans in the first place, Ash added.
To help combat the growing problem, Solano County officials are sending warning notices along with notices of default to homeowners who have gotten behind in their house payments, Ash said. The warnings are in English, but officials are working on a Spanish version, he added. The DA is also aggressively prosecuting real estate scammers, Ash said.
Realtor Jeff Dennis said he's heard anecdotes of such scams,
but knows of no local victims."I have heard of people who convince property owners they can save them from foreclosure, who then refinance the property, take the equity and the people still lose their home," Dennis said.
The latest version of the foreclosure scam has hit several surrounding counties, including Napa, officials said.
The perpetrators contact property owners who have gotten a notice of default - the first step in the foreclosure process - which is public record, Ash said.
The scheme is supposed to work by having the owner grant a small interest in the property to a sham business entity and pay a monthly fee. The fractional interest owner then files bankruptcy for the sham business to stop the foreclosure. But the bankruptcy is found to be fraudulent, the foreclosure continues, and the owner loses the property and the fees they paid the scammer, Ash said.
The Alameda County District Attorney has reportedly brought charges against two people who have targeted property owners in Alameda, Fresno and other counties, including Napa. The U.S. Attorney in Sacramento has indicted 19 people on similar charges. The United States Trustee office and the state Attorney General are also investigating this scheme, authorities said.
"We have gotten calls from people who have been approached for this scam, but no complaints from anyone who's fallen for it," Ash said. "We have had complaints from property owners who have been scammed by people doing a similar thing, but without the filing bankruptcy."
Ash said those facing foreclosure should contact their lender, not its collection department, to negotiate to save their homes. And there may be agencies that can help, but telling the difference between the legitimate and the criminal ones is very difficult, he said.
Anyone who thinks they've been targeted for this type of scam is urged to contact the district attorney's office or their local police department, Ash said. Officials in other counties are taking a similar approach.
"We urge property owners who are approached by perpetrators of this scheme to contact the Consumer Affairs Division of the Napa County District Attorney's office," said Napa County District Attorney Gary Lieberstein who is working with County Recorder John Tuteur on this issue.
A so-called payday loan helped a local woman get her car back on the road at a time when she was strapped for cash. But a year later, she says the loan put her in "financial quicksand" she has been unable to escape.
"I pay it back, but then I have to borrow it again or I won't be able to pay my other bills," said the Seabrook woman, who did not want to be identified.
A vicious cycle, she says, has caused her to take out 26 two-week loans last year at a fee that translates to an annual interest rate between 400 and 600 percent.
A two-week $100 loan would cost her $120, while a $450 loan would be $540.
"I think I probably have spent $1,800 in fees, but I have no other choice," she said.
Stories like hers is one of the reasons the payday loan industry is under attack all across the country.
Payday loans have been banned in 12 states, including Maine, Massachusetts and New York. Critics argue they profit from the poor, while supporters of the industry say they are providing a valuable and needed service.
In New Hampshire, there are 62 payday lenders who last year gave out $160,000 in loans. But starting in January 2009, that number of payday lenders could be down to zero.
Lawmakers passed a bill in February to put an end to excessive interest on payday loans in the state by capping it at 36 percent a year. The bill is scheduled to go into effect in January.
Those in the payday loan business say the new law goes too far. "We would have no other choice but to close our stores," said Jaime Fulmer, spokesperson for Advance America, which operates 20 stores in the New Hampshire, including one in Seabrook.
Fulmer said it would not be economically feasible to stay in business with a 36 percent rate cap. "Each one of our stores would lose $100,000 a year. The law is effective prohibition of the industry."
The industry, he said, has gotten a bad rap due to a small amount of people who misuse the loans. "The majority of the people who use our product use it responsibly," said Fulmer, who notes his company is up-front about what the loan costs to consumers.
Ryleigh Simms, a loan officer out of Manchester, said, "We do not loan to the poor and desperate. We loan to the working middle class. We loan to people who might live paycheck to paycheck, but who might need more help when something unexpected comes up. A broken car, an unexpected bill; these are all reasons people come to payday loan offices."
Fulmer noted that a payday loan is cheaper than bouncing a check at the bank and that the majority of residents in the state wants them.
A study conducted by Zogby International found 70 percent of residents in New Hampshire want to keep payday loans available.
Critics, however, point to another study conducted by the Center of Responsible Lending, which shows borrowers who receive five or more loans a year account for 90 percent of payday lenders' business.
The new law has also gained support from the state Attorney General's Office, the state banking commissioner, the New Hampshire Local Welfare Administrators Association and the New Hampshire Council of Churches.
Fulmer said payday lenders in the state want to work with the Legislature to create a bill that will work for everyone and not drive them out of the state.
They would like to see the new law be postponed until there is further study.
A bill before the House aims to create a study committee to look at access to consumer credit for people in the state.
The bill, SB 472, was already approved by the Senate.
Fulmer added if the state doesn't change the date, the jobs of 200 employees who work in the payday industry in the state are in jeopardy.
"All this does is invite offshore unregulated Internet lenders to come in," Fulmer said.